Frequently Asked Questions

  • GENERAL
  • ARKAANI HUB
  • What's Your return Policy?

    Please read our refurn policy here

  • Do you ship oversease and to P.O. Box Address?

    Yes, we ship overseas to select countries. We are only shipping to a physical address (no PO Box).

  • How do I check the status of my order?

    To check the status of your order, please click here.

  • How do you ship the order?

    Domestic orders are shipped via UPS. International orders are shipped via UPS or DHL International Standard. Shipping rates vary on weight and location. In most cases, you can check the shipping rate at checkout. If the shipping rate is not displayed at checkout, please contact us at info@arkaani.com to determine the shipping rate. Packages undeliverable by UPS, FedEx, DHL and/or their international shipping partners will be canceled and refunded once received and processed

  • When will I receive my order?

    The normal processing time for orders is 72 hours during business days (Monday - Friday). After your order has been shipped, delivery time within the United States is 3-5 business days, and 7-14 business days internationally. Please keep in mind that during holidays or limited edition launches and restocks, this time may vary.An email with the tracking details will be sent out when your order is shipped.

  • Do you ship internationally?

    Arkaani LLC ships to most countries worldwide. However, Arkaani is not responsible for any shipping deliveries that may be affected by customs, air and ground transportation delays, nor any extra fees, customs or back-end charges once the package has exited the United States.

  • Have questions, requests or concerns?

    Please let us know below or email us at Support@arkaani.com customer service inquiries.

  • Do I need an internet connection for Arkaani Hub to work?

    Yes, Arkaani Hub is a cloud based solution and an active internet connection is required for it to work.

  • Can I display my own images on Arkaani Hub?

    No. All our screens are professionally designed and are dynamically displayed based on the content.

  • Do I have to pay a subscription fee?

    No, we don’t charge any ongoing or subscription fees.

  • Can I use my own tablet as an Arkaani Hub Device ?

    Not at the moment. Arkaani Hub is developed as a complete package and we would like our users to experience the full benefits.

  • How are my Masjid’s timings displayed?

    We have a process for Masjid’s to sign up and maintain their timings on our site. After the Masjid signs up, the Masjid’s timings will be available to sync with Arkaani Hub.

  • Does my Masjid have to pay a fee?

    Not at all. The basic features are free for any Masjid.

  • why is my local masjid not in search?

    Only Masjids signed up with Masjidal will be available in the Arkaani Hub. If your local Masjid is not available, please have someone from your Masjid get in touch with us.